Zoggs International Ltd is committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites or applications, contacting us (by email, on social media or otherwise) or using our products or services, you are accepting and consenting to the practices described in this policy. If you would prefer your personal data was not used in the manner described in this policy, you should not use our websites or services.
We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.
For the purpose of EU and UK data protection law, the data controller is Zoggs International Limited, Courtyard House, The Square, Lightwater, GU18 5SS United Kingdom or by using the ‘Contact Us’ page online.
HOW WE USE YOUR INFORMATION
When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.
Name and contact details
- To deliver your orders
- To send you service information relating to your orders
- At your request, to let you know when an item is back in stock
- To send you marketing emails (only if you've opted-in)
- For fraud prevention
- To take payment and give refunds where necessary
- For fraud prevention
You also have the option of providing the following further information:
|Type of information||How we use it|
|Your gender, date of birth and interests||To find out what you like, and send you relevant marketing emails (only if you've opted-in)|
|Your preferred country||So that we can send you products and offers that are available in your country (only if you've opted-in)|
|Survey responses||To help us better understand our customers’ needs and preferences|
|Competition entries||To acknowledge receipt of your entry, and notify you of results|
When you use our website, we will also collect the following information:
|Type of information||How we use it|
|Your device IP address||To set your default options such as currency and language To protect our website from fraud or malicious software|
|The type of device you are using to access our website||To improve your shopping experience by displaying our website in the best way for your device|
We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.
SHARING YOUR INFORMATION
We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data processors:
- Our delivery companies - Royal Mail, DPD
- SagePay, our payment service provider
- Feefo, who we use to collect customer service and product reviews
- Facebook, Instagram and Google Display Network for targeted advertising
- Marketing and advertising agencies who we work with to run our business
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group and you should only give us your information if you consent to this.
We may disclose your personal information to third parties: In the event that we sell or buy (or plan to sell or buy) any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Zoggs International Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal, or in order to enforce or apply our Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
To help provide our customers with a fair and transparent shopping experience, we have partnered with two online review platforms: Trustpilot and Bazaarvoice. Following a purchase, we will securely transfer your email address to these companies who will then use this information only for the purposes of inviting you to leave a review.
Here’s how it works:
Within 24 hours of placing your order, you’ll receive an email from us via Feefo inviting you to leave a review of your shopping experience. To leave a review you’ll need to create an account on Feefo. To edit or remove a review you have written, you will need to contact Feefo directly.
Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, for example:
- Your purchase history
- Products you have viewed
- Your interests, as set by you
A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.
- Keeping your chosen products in your basket
- Remembering products that you’ve saved to your wish list
- Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)
- Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily
LINKS TO THIRD PARTY WEBSITES
RETAINING YOUR INFORMATION
We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.
We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.
When it comes to your personal information, you have the following rights:
- The right to be informed about how we use your information
- The right to access any information we hold about you
- The right to correct any inaccurate information that we hold about you
- The right to request that we delete information that we hold about you
- The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
- The right to object to, and opt-out of our email marketing at any time In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know things like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within the preference centre linked within the emails.
You can opt-out of receiving marketing emails from us at any time by:
- If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured that we will never make opting-in a condition of receiving a service from us.
- If you opt-in to receive marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with news of our latest products, offers and in-store events.
MARKETING AND HOW TO UNSUBSCRIBE
- We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please email firstname.lastname@example.org. If permitted by applicable law, any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
- Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
- Contacting our customer service team. You can unsubscribe from our marketing emails at any time by clicking on the Unsubscribe link at the bottom of the email you’ve received. Should you experience any problems please call our Customer Services Team who will assist you with unsubscribing from our database.
DELETING YOUR ACCOUNT
Zoggs International Limited,
Customer Service Team,
or by using the ‘Contact Us’ page online.
- You can close your account with us at any time by contacting our customer service team at the address above. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).
- If you have asked us to stop sending emails and this hasn’t happened, it may be because the email address to which we are sending information is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.
- If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.